Balance Bloom CBD ("we", "our", "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to this website and all communications with our support channels.
1. Information We Collect
- Contact information you provide when reaching out to us, such as your name, email address, Telegram username, or WhatsApp phone number.
- Order information you provide when purchasing through our official checkout, such as shipping address and order details. Payment card details are processed by our secure payment providers and are never stored on this website.
- Usage information collected automatically, such as pages visited, browser type, device information, and approximate location, to help us improve the website.
2. How We Use Your Information
- To respond to your questions and provide customer support via email, Telegram, or WhatsApp.
- To process and fulfill orders placed through our official store, including shipping and order updates.
- To improve the content, performance, and security of this website.
- To send you information about your order or, only with your consent, occasional product updates you can opt out of at any time.
3. Legal Bases for Processing
Where required by law, we process your information based on: performance of a contract (fulfilling your order), legitimate interests (operating and securing our website and answering your inquiries), consent (marketing communications and optional cookies), and legal obligations (record-keeping and tax requirements).
4. Sharing of Information
We do not sell your personal information. We share data only with trusted service providers who help us operate — for example payment processors, shipping carriers, and website hosting — and only to the extent needed to perform their services. We may also disclose information if required by law, regulation, or valid legal process.
5. Cookies and Analytics
This website may use cookies and similar technologies to remember preferences and measure traffic. You can control or delete cookies through your browser settings; disabling cookies will not prevent you from browsing this site.
6. Data Retention
We keep personal information only as long as necessary for the purposes described above — for example, to complete your order, provide support, or comply with legal record-keeping obligations — after which it is securely deleted or anonymized.
7. Your Rights
Depending on your location, you may have the right to access, correct, delete, or export the personal information we hold about you, to object to or restrict certain processing, and to withdraw consent at any time. To exercise any of these rights, contact us at contact@nutrafame.com and we will respond within a reasonable timeframe.
8. Security
We use reasonable administrative and technical safeguards — including encrypted connections (HTTPS) and access controls — to protect your information. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security, but we take our responsibility seriously.
9. Children's Privacy
This website and our products are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, please contact us so we can remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows the current version, and material changes will be highlighted on this page.
11. Contact Us
Questions about this Privacy Policy? Email us at contact@nutrafame.com, message us on Telegram at @shubhammalva, or reach us on WhatsApp at +91 70555 67447.