Your satisfaction matters to us. If something is wrong with your order of Balance Bloom CBD Gummies, we want to make it right. This policy explains when and how refunds and replacements are provided.

1. 30-Day Satisfaction Guarantee

If you receive a product that is damaged, defective, incorrect, or sealed improperly, contact us within 30 days of delivery. We will arrange a replacement or issue a refund of the purchase price, at our discretion.

2. Damaged, Defective, or Incorrect Items

  • Email us at contact@nutrafame.com (or message Telegram @shubhammalva / WhatsApp +91 70555 67447) with your order number.
  • Include a brief description of the issue and, if possible, photos of the product and packaging.
  • Once verified, we will ship a replacement at no cost or refund your payment within 5–10 business days, depending on your payment provider.

3. Non-Delivery

If your order has not arrived within the estimated delivery window, contact us with your order number. We will investigate with the carrier and, if the order is confirmed lost, we will reship it or refund your purchase in full.

4. Returns of Opened Products

For safety and hygiene reasons, opened supplement products generally cannot be resold and are not accepted for standard returns. However, if you are unhappy with your purchase for any other reason, contact us — we review every request individually and will always try to find a fair solution.

5. Refund Processing

Approved refunds are issued to the original payment method used at checkout. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card provider. Shipping fees are non-refundable except where the return results from our error.

6. Cancellations

Orders can usually be cancelled before they are shipped. If you need to cancel, contact us as soon as possible with your order number and we will do our best to stop the shipment in time.

7. How to Contact Support

For any refund, replacement, or order question, reach us anytime: email contact@nutrafame.com, Telegram @shubhammalva, or WhatsApp +91 70555 67447. Please include your order number so we can help you fastest.